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We Help

The Library and IT Service Desk provides first level advice and support to students and staff on both Library and IT services.  The Service Desk is located in the foyer of the Library. During the academic term the Service Desk is open Monday to Friday 08:30-22:00 and Saturday 09:30-13:00.


Staff at the Service Desk can assist with your queries on the following topics :

  • User ID / Passwords – Campus, email and Library Accounts
  • Book Loans – Issuing and Renewals
  • Printing / Copying / Scanning
  • Support for NUI Galway Email (Student & Staff)
  • WiFi Access (NUIGWiFi / EduRoam)
  • Blackboard queries
  • Training on how to use the Library
  • Software
  • Finding and using print and online information resources
  • Information on Library and IT Services