The Library provides access to all sorts of information resources to support your learning and research. You can search all of our collections through the Library Catalogue, or learn more about different types of information resources below.
- Using the Library
Find your way
Find out about online and remote access to the Library, as well as on-campus study spaces and services. If you are not a student or staff member of NUI Galway, you can find out how to access the Library here.
We're here to help
Library staff provide support, help, and training to enable you to get to grips with the literature of your subject and the Library's resources.
- Digital Scholarship
The Library welcomes opportunities to advance our Digital Scholarship. Our areas of contribution include content, technology, infrastructure, partnership and the practice-based expertise in our team.
- Open Scholarship
The Library supports the practice of research, education and knowledge exchange to enable open collaboration and learning.
Library Complaints Procedure
QA808 Library Complaints Procedure
The Library is committed to providing the best possible service to users. Letting us know when we have not done do helps to improve the users experience for all.
Any user who wishes to make a complaint can be confident that it will be dealt with promptly and in confidence. Complaints can be made in person or by telephone, letter or letter.
Stage 1: Informal Complaint at point of service
Any user experiencing a problem is advised to report it to a staff member as soon as possible. All staff are trained to be open to complaints and to respond to them fairly.
Stage 2: Formal Complaint in writing
If you are not happy with the first response you receive you can make a more formal complaint to the Head of Marketing & Engagement (details below) who will investigate your complaint and get back to you within 5 working days.
Stage 3: Student Complaints Procedure
In the unlikely event that a complaint is still unresolved students may use the formal University Complaints Procedure.